Returns

The item must be unworn, unwashed, undamaged, and retain its tags and original packaging. A receipt or order number is required.

Certain personal or hygiene items, and items showing signs of use, may be non-returnable where permitted by law.

Email ozbecommunity@gmail.com or message +998 (97) 866-63-33 with the order number, reason, and photos showing the item’s condition.

After approval, we will send instructions for an in-store return or return delivery.

After inspection, the refund is sent to the original payment method. Bank processing time may vary. Delivery costs are non-refundable unless required by law or the item is defective.